We want you to love every purchase from Pinafore Boutique. Below you'll find everything you need to know about shipping, local pickup, returns, and exchanges. If you have any questions, we're always happy to help!

We know you're excited to receive your new favorites, which is why we work hard to ship orders quickly. Orders are typically processed and shipped within 1–2 business days. We offer $6 flat-rate shipping on all domestic orders, and you'll receive free shipping on purchases of $125 or more. At this time, we ship within the United States only.

Once your order has been packed and shipped, you'll receive a confirmation email with tracking information so you can follow its journey to your door.

If you're local, you're welcome to select Local Pickup during checkout. We currently offer pickup at three convenient locations in Wendell and Zebulon, North Carolina. As soon as your order is ready, we'll send you an email with pickup instructions so you know exactly when to stop by.

We truly hope you love every purchase, but if something isn't quite right, we're here to help. Refunds are available on eligible merchandise returned within 5 days of purchase, and a $3 restocking fee will be applied to each refunded item. Returns made within 15 days of purchase are eligible for store credit, which never expires and can be used whenever you're ready to shop again.

To qualify for a return or exchange, items must be unworn, unwashed, free of smoke, perfume, or pet hair, and returned in their original, resalable condition. Please include your packing slip with your return to help us process it as quickly as possible. Once your return is received, please allow 3–5 business days for processing.

Items discounted 30% or more are considered final sale and cannot be returned or exchanged. Merchandise discounted less than 30% may be returned for store credit only. Accessories and gift items, including jewelry, hair accessories, candles, drinkware, shoes, and similar items, are also final sale unless they arrive damaged or defective.

Customers are responsible for purchasing their own return shipping label. If your original order qualified for free shipping and your return brings the remaining order total below $125, the original $6 shipping charge will be deducted from your store credit.

If you're mailing a return, please send it to:

Pinafore Boutique
1785 Eagle Rock Rd
Wendell, NC 27591

Local customers are welcome to return eligible items using our Wendell or Zebulon return bins. Simply write "RETURN" clearly on your bag so our team can identify it when it arrives.

Please inspect your order as soon as it arrives. If you receive a damaged or defective item, contact us within 15 days of purchase, and we'll gladly work with you to make it right.

If your package is lost in transit, we'll work with you and USPS to locate it. If the package cannot be recovered, we'll issue store credit. Unfortunately, we cannot replace or refund packages that have been marked as delivered and are later reported as stolen.

If you have any questions about your order, shipping, returns, or exchanges, we'd love to hear from you. You can reach us at pinaforeboutique1@gmail.com for general inquiries or pinaforereturns@gmail.com for return-related questions. Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM EST, and we'll get back to you as quickly as possible.

Thank you for supporting our family-owned boutique. We truly appreciate every order and are grateful to be a small part of your wardrobe and your everyday life. 💕